Delivery and Payment

DELIVERY

We kindly recommend to track your parcel using a tracking number. SMS is sent only to users, registered on Pochta Rossii website. The order storage period in the post office is specified by “Rules for the provision of postal services” (read more on Pochta Rossii website).

In case of any questions on your order status, please contact the customer service by sending a message to amica_lashes@mail.ru. Please be ready to inform your order number or recipient’s name.

Payment rules and payment security

Payments by bank cards are carried out via JSC ALFA-BANK.

VISA, MasterCard, MIR cards are accepted for payment.
Internet payment is carried out in accordance with the Rules of Visa, MasterCard and MIR international payment systems in confidentiality and security of payment, using the most sophisticated methods of verification, encryption and data transmission via secure channels. Bank card data is entered on the secure payment page of JSC ALFA-BANK.

On the bank data entry page, you should enter bank card data: card number, card holder name, card expiration date, card verification value (CVV2 for VISA, CVC2 for MasterCard, Additional identification code for MIR). All the necessary data is indicated on the card itself. Card verification value (CVV) is three digits, indicated on the card reverse.

Next, you will be redirected to your bank’s page in order to enter secure code, sent by SMS. In case you fail to receive secure code, please contact the issuer.

Payment refusal reasons:

• Bank card is not intended to make Internet payments. Please contact your bank to learn more;
• Not sufficient funds. Please contact your bank to learn more;
• Bank card details were entered incorrectly;
• Bank card has expired. As a rule, the validity period of the card is indicated on its face (month and year, the last day of the month in which it expires). Learn more about the validity period by contacting your bank;

In case of any questions, concerning bank card payment or website operation, do not hesitate to contact us: +7 (921) 399-21-51.

Information confidentiality

Your personal data (name, address, phone, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card data is transmitted in encrypted form and is not stored on our Web-server.

Goods return policy

In case of the card payment, cash refunds are not allowed. The return policy is regulated by the Rule of the international payment systems.

The return policy is regulated by Article 26.1 of the Federal Consumer Protection Law.

• A Customer has a right to reject the goods at any time before its receiving and within seven days thereafter;
• Return of non-defective goods is possible in case if vendibility (packaging, seals, label), completeness and all the qualities of the goods are preserved as well as a document confirming the fact and terms of purchase of the goods is attached;
• The Buyer has no right to reject non-defective goods having individual features or the goods which can be used individually only be the purchaser;
• If the Buyer rejects the goods, the Seller shall return him or her the amount paid under the Contract, excluding expenses on the returned goods delivery within 10 (ten) days since the date of the Buyer’s request;

1. In accordance with the RF legislation, cosmetics, creams, other cosmetics and auxiliary cosmetic products (for example, makeup brushes) cannot be returned and exchanged.

2. The return of cosmetic products, creams, other cosmetics and auxiliary cosmetic products is possible only in case of:

•  Manufacturing defect;
•  Lack of proper information about the product in its label, package or supplementary sheet;
•  Content of harmful, toxic substances (Blue Lotus Extract, prohibited parabens, benzoates or benzyls) in the composition.

3. The Buyer has no rights to reject cosmetics, creams, other cosmetics and auxiliary cosmetic products in the following cases:

• Wrong color, wrong smell or consistence of the product;
• Lack of the expected effect;
• Clear confirmation of the proper quality of the goods;
• Presence of the appropriate label with all the necessary information about the product.

4. The Buyer has the right to reject the order, which is subject to return under the current legislation of the Russian Federation, at any time before receiving and within 7 (seven) days thereafter, not counting the purchase date. The return of non-defective goods is possible in case if vendibility (packaging, seals, label), completeness and all the qualities of the goods are preserved as well as a document confirming the fact and terms of purchase of the goods is attached.

The return of the amount paid on the bank card is possible in case a filled-in Return of the Goods form, which, under the request, is sent by e-mail and together with a ID copy shall be sent to amica_lashes@mail.ru.

The return of the amount paid will be carried out within 21 (twenty-one) working days since the receipt of the filled-in Return of the Goods form by the company.

To return the amount paid for transactions made with errors, will you kindly apply with a written application, attaching a copy of your ID and cheques/receipts, confirming an erroneous write-off. The above-mentioned application shall be sent to amica_lashes@mail.ru.

The refund amount will be equal to the purchase amount. The application and refund lead time starts from the date the Company receives the Application and is calculated in working days, excluding holidays/weekends.

Goods delivery terms

The virtual storefront of our on-line store bears the information on the goods delivery, i.e. delivery terms, methods, as well as all other information, necessary to obtain a clear understanding of the goods delivery after the card payment.

Company profile

Name:	Svetlana Vladimirovna Grigorieva, private entrepreneur
TIN:	781623833958
Actual address:	Office 203, letter A, build. 17, Yaroslav Gashek str., St.Petersburg, 192281
Phone:	+7 (921) 399-21-51
E-mail:	amica_lashes@mail.ru